||~Store Owner Crisis~|| 😩😫😣😖

||~Update~||

. Supply chain challenges, labor shortages, and geopolitical issues are further impacting delivery times. =_=

 concerns about my customers products and deliveries on time

Because of technical difficulties with our AutoDs Dropshipping along with Shopify’s finance Payout business day issues being resolved all purchases are being delayed with the holidays, everything should be resolved by the end of the month, hopefully.🤞🏾 

we had a technical difficulty with payouts, My store payouts took too many business days for transferring funds to the All-In-One Drop-shipping company AutoDS leaving customers almost in unsatisfactory states that made my store seem like a sham, we’re using Shopify’s balance finance VISA card for all payouts that should transfer funds On Time so that our delivery dates are met for customer bought shipping & handling. I’m sorry to all customers who had to experience refunds and cancels our store is strict and cannot afford late deadlines, Thank you! 😞

||~Update~||:

Full chat transcript below. All timestamps in UTC timezone.

22:59 System: An advisor has joined the chat

22:59 Christian Rodriguez (Support Advisor): Hi, this is Chris, your dedicated Shopify Support advisor. I am happy and commited to help you! I will be looking in to the matter for you :)

23:02 Jumel Sensuel: I have tons of issues with my store I need fixed and customers are going to start complaining payouts aren’t making their way into my main account to send to AutoDs to ship on time and my authorization letter hasn’t reached me about Walmart and Amazon resource sellers through Shopify’s integration with AutoDs, Store Crisis need everything resolved ASAP it’s ruining store reputation and customer satisfaction.

23:05 Jumel Sensuel: This is very bad for a store just created

23:05 Christian Rodriguez (Support Advisor): Hi there! Good evening! It’s great to meet you. I see that you have quite a few situations happening in your store, and I want you to know that we can tackle them together, one step at a time. I’m here to support you and truly help you out!

23:06 Jumel Sensuel: Yes let’s begin

23:08 Christian Rodriguez (Support Advisor): Of course! To help me assist you better, could you please clarify what the primary issue is? This will allow me to gather the right resources and work towards a proper solution for you.

23:10 Jumel Sensuel: Payouts need to be reached, products are insufficient and can’t be fulfilled through AutoDs, there’s a payout failure, I keep submitting verification about me account it keeps asking to resubmit information, this is causing bad reputation for my store and bad quality and satisfaction in IYMega Thats strict with zero tolerance, this is a tragedy.

23:11 Jumel Sensuel: My**** typo mista

23:11 Jumel Sensuel: Mosta

23:11 Jumel Sensuel: Mistake**** I think

23:15 Christian Rodriguez (Support Advisor): I understand your situation, and the first step to resolving this will be to look into the payouts. I will personally check the payouts section internally to identify the root cause and find the best way to assist you. Does that sound good?

23:17 Jumel Sensuel: Yes thank you 🫱🏻🫲🏾

23:23 Christian Rodriguez (Support Advisor): I'm currently diving into your account to identify the errors. Please give me just a couple more moments. :)

23:23 Jumel Sensuel: Thank you man 😮💨

23:27 Christian Rodriguez (Support Advisor): Of course, I kn ow this needs to be treated with priority!

23:29 Jumel Sensuel: Very good 👍🏾 just fix whatever you need to I got whatever information you’ll need let me know on my behalf anything I could do we need our customers with their products in time and not 🤬😡😭😢

23:35 Christian Rodriguez (Support Advisor): Hey Jumel, our specialized team is ready to assist you through an escalation. They will review your account and resolve the issue with the funds that are being held. After that, they will also take care of the other issues you’re facing.

23:37 Christian Rodriguez (Support Advisor): Would you like to add something else before we wrap up and move towards the escalation?

23:38 Christian Rodriguez (Support Advisor): don't mean to rush you, just wanted to know if we're still connected?

23:39 Jumel Sensuel: Yes

23:39 Jumel Sensuel: I’m here

23:40 Jumel Sensuel: So just wait until they leave an email?

23:40 Jumel Sensuel: Notification on my admin shopify account?

23:41 Christian Rodriguez (Support Advisor): Correct :)

23:42 Christian Rodriguez (Support Advisor): So have a nice day

23:42 System: Chat ended by advisor

=_=….